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Payment: |
This is due
upon collection of your cat/cats from the cattery or delivery back
of your cat/cats if using our collection and delivery service - cash
or cheque only (Cards are not accepted). Guests are charged per day
or per part day per chalet - NOT per night - (please see Tariff section below for
prices) which includes the drop off day and the collection day or
the pick up day and the delivery back day if using our collection
and delivery service. Part days
are chargeable as full days as we cannot use a chalet for another
cat/s on these part days as drop off may be earlier and pick up may
be later than arranged therefore we could end up being double
booked! Along with the clearing, cleaning (total disinfection) and
setting up of the chalet for the next guest/s, which takes a couple
of hours.
Overnight stays - count as two part
days so chargeable as two full days as per above.
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Insurance: |
This
is provided for the duration of your cat’s stay; please
kindly note that this does not cover any veterinary bills incurred
if your cat falls unwell whilst in our care (please see the "Unwell"
section listed below).
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Payment Policy |
We
charge per day or per part day for your actual booking dates, if you
pick up your cat/s early then we still have to charge for the other
booked in days as these days cannot be rebooked. We always check the
departure date for all cats upon their arrival.
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Cancellations: |
Made
within 48 hours of due arrival may incur a payment of 50% of the
booked in boarding fee.
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Opening Hours: |
9.00am to 5.00pm every day except Christmas Day but preferably we
prefer drop-offs, collections and viewings by appointment so that we
can give you our total undivided attention but we will also try our
best to fit in with you when you would like to visit. We are
closed on Christmas Day for delivery and collections but rest
assured guests who are staying with us over Christmas will get
presents and all the trimmings!
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Vaccination Certificates: |
All visiting cats must be
vaccinated against and be up-to-date with the vaccinations of Feline
Influenza and Enteritis along with vaccination certificates being
brought along upon arrival or pickup (this is a requirement of our
licensing by Sedgemoor District Council).
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Unwell: |
If
a cat falls ill when with us or appears in our opinion to be unwell
we will immediately call our local veterinary practice (Polden Hills
Veterinary Centre Ltd at Cossington) or immediately take the cat
there for inspection/diagnosis. Owners will be liable for any
veterinary fees incurred. We do have a separate isolation chalet for an unwell
cat.
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Tariff: |
Per day or part day – all year round:
From 1st January 2021:
Each single cat in a
single chalet = £10
If sharing a chalet:
2 cats =£18
3 cats = £24
4 cats =£32
5 cats = £40
6 cats = £48
Over 6 cats tariff to be
advised
IMPORTANT
- Only cats from the same household can be housed together – owners will
need to sign for this as this is a requirement by the licensing
requirements of Sedgemoor District Council.
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Collection/ Delivery Charges: |
£1 per mile each way per trip. |
